Return & Refund Policy
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 state that you have 14 calendar days after your order date to return any physical product for a refund or exchange. The product in question must be new and sealed, and in the same condition as when you received it. If the seal has been opened, you no longer have the right to change your mind, and returns will only be accepted at our discretion.
If you have purchased digital content and this has been delivered to you immediately, and you agree to this at point of sale, you no longer have the right to change your mind. Furthermore, if you have received digital content from us, and redeemed the digital content, you lose the right to change your mind.
If the product develops a fault within 30 days of purchase, you may return the item to us with proof of purchase for a full refund or replacement, in accordance with the Consumer Rights Act 2015. Please note, that all faults will be tested upon return, and if the fault can not be replicated, the item will be returned to you.
Please return faulty items to the following address;
GLB Commerce Ltd,
Unit 34 Port Talbot Workshops,
Neath Port Talbot
Include a covernote including your name, address, order number, fault with item, and whether you would like a refund or exchange.